Customer Care

Shipping & Delivery

 

Shipping

We endeavour to ship all orders within one working day, however during peak periods it may take up to two. Transit times displayed below are on top of this time. Orders will be dispatched once payment has been confirmed.

ZoneServiceCostEstimated DeliveryFree shipping for orders above
Belgium, Germany & the NetherlandsPostNL/DHL€ 5,-1-2 business days€ 100,-
Europe zone 1DHL Express€ 15,-1-2 business days€ 200,-
Europe zone 2DHL Express€ 20,-1-2 business days€ 350,-
Canada & the United StatesDHL Express€ 25,-2-4 business days€ 350,-
AsiaDHL Express€ 30,-2-4 business days€ 350,-
Australia & New ZealandDHL Express€ 30,-3-4 business days€ 350,-

Once your order ships, you should receive shipping confirmation. If it’s been more than two business days and you haven’t received tracking information, feel free to email us at customercare@besnard.co to make sure your order is on its way.

Business days are Monday to Friday. Weekends and Bank holidays are excluded. Orders placed on a weekend or bank holiday day will be collected on the next business day.

Zones

ZoneCountries
Belgium, Germany & the
Netherlands
Belgium, Germany & the Netherlands
Europe zone 1Austria, Denmark, France, Ireland, Italy, Luxembourg, Monaco, Poland, Portugal, Spain & United Kingdom
Europe zone 2Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Norway, Romania, Slovakia, Slovenia, Sweden & Switserland
Canada & the United StatesCanada & the United States
AsiaChina, Hong Kong, Japan & South Korea
Australia & New ZealandAustralia & New Zealand

Please contact us at customercare@besnard.co if your country is not on this list.

Tax Free Shopping

 

Non-EU countries

Customers who live outside the European Union, are excluded from VAT. Dutch VAT (21%) is automatically deducted during checkout for all orders shipped to non-EU countries. If your location is set to a non-EU country, prices in the shop will also appear excluding VAT.

Customs duties and local taxes

On orders outside the EU, we cannot guarantee all customs duties and local taxes are included. Customs duties and/or local taxes are the buyer’s responsibility. If you want certainty about your country’s duties and taxes, we recommend that you contact your local customs bureau directly.

It is not our policy to write down value of any shipped goods in order to avoid or lower customs charges.

Payment Methods

 

Credit cards

We accept Visa, MasterCard and American Express. Cards issued by local banks which are not listed above might not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

Paypal

We accept payment through PayPal which allows secure and swift payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out.

ApplePay

Our payment provider automatically detects whether you are paying from an Apple device. Only then will Apple Pay be shown as a payment method. After selecting Apple Pay as a payment method, the payment is completed with the Touch ID or Face.

iDeal, SOFORT Banking and EPS

We accept payments through iDEAL (the most used payment method in the Netherlands), SOFORT Banking (a payment method preferred by 20 million shoppers in 8 countries) and EPS (The most used online payment method in Austria).

Security

All transactions submitted through our website are protected by SSL (Secure Socket Layer) encryption which encrypts information you input to protect it from interception by outside parties.

Our payments are processed by our payment partner Mollie Payments. Through rigorous security checks, safe data storage, employee screenings and compliance with every available regulation, Mollie Payments ensures the safety, stability and reliability of their payment platform. Read more about Molly Payments here.

Returns & Exchanges

 

Returns

We want you to be happy with your new purchase. If, for any reason, you are not satisfied, you can return the item(s) to us within 30 calendar days for a full refund. Please make sure to notify us by email at customercare@besnard.co so we know we can expect your package.

The returns can be send to the following address:

BESNARD – RETURNS
President Kennedylaan 777
1079 MS, Amsterdam
The Netherlands

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error can’t be changed or refunded. Please make sure to fill in the return form and wrap the items carefully.

Exchanges

Unfortunately, we are unable to offer an exchange service. Please return the product you wish to exchange following the returns procedure above for a full refund, and then place a new order for the items that you would prefer.

Refunds

We will send a refund confirmation once we have received and processed your return. We refund the money to the same account as you made the payment with. Please note that we do not refund shipping costs, or any costs made returning the goods to us.

In addition, we cannot accept liability for, and are unable to refund, items that are lost or damaged in transit back to us. We recommend the use of a tracked service when returning goods.

Product Care

 

Shirts

A dress shirt can stay crisp and neat for several years when taken care of properly. Washing plays a key role in this quest. Start with removing the collar stays (if applicable) and turning the shirt inside out. We recommend washing on 30 degrees Celsius with a quality washing detergent. Washing no more than 6-7 garments at the same time with a low cycle prevents creases and wrinkling. Removing them promptly after completion avoids wrinkles to dry in and makes the ironing easier. Another knack is to shake out the shirt and lightly pull the sleeves, placket and back before hanging it to airdry on a wooden hanger. Preferably, iron when still damp, this will ease the effort significantly.

Washing instructions:

  • Machine wash to 30° Celsius
  • Wash inside out
  • Do not tumble dry
  • Iron at 110° Celsius max
  • No chlorine bleach
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BESNARD

Timeless Menswear of Exceptional Quality



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